Refund Policy

This policy was last modified on Sep 14, 2023.

Products purchased from Media Group Management, may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.

Date of the transaction, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Media Group Management in accordance with the terms and conditions of the applicable product or service agreement (see here).

Refund Period, you may cancel a product at any time, but a refund will only be issued if you request a refund with Media Group Management’s customer service within the refund time frame specified for the applicable product, if available at all.

No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

No Refund After Project Cancelation. If eligible for a refund, it is necessary for you to request a refund prior to a project cancellation. You may elect to cancel your project with us at any time, but upon project cancellation you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

BRAZILIAN CUSTOMERS: ANY AND ALL PRODUCTS OR SERVICES SOLD BY MEDIA GROUP MANAGEMENT MAY BE REFUNDED ONLY IF CANCELLED WITHIN SEVEN (7) DAYS FROM THE DATE OF THE TRANSACTION.

EU & UK CONSUMERS: YOU HAVE A STATUTORY RIGHT TO CANCEL PRODUCTS AND SERVICES WITHIN 14 DAYS FROM THE DATE OF THE CONTRACT. HOWEVER, WE ARE ENTITLED TO CHARGE A REASONABLE AMOUNT FOR THE SERVICES THAT WE HAVE ALREADY PROVIDED TO YOU AS AT THE DATE OF CANCELLATION. THEREFORE, A FULL, OR ANY, REFUND MAY NOT BE DUE. PLEASE NOTE THIS DOES NOT AFFECT THE “PRODUCTS WITH SPECIAL REFUND TERMS”, WHERE FULL REFUNDS MAY BE GIVEN, AS APPLICABLE. THIS REFUND POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS

Standard Refund Terms
Annual Plans+ – Within 30 days of the date of the transaction.

Monthly Plans*+ – Within 48 hours of the date of the transaction.

*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)
+Security products with remediation service cannot be refunded once a cleanup request has been submitted._

Products with Special Refund Terms
Ad Spend

For SEV Premium, the ad spend and search marketing fees are non-refundable for the current month. We may refund future pre-paid months and future-month additional ad spend and search marketing fees.

Assisted Service

Refundable after the initial three months.

Auction Featured Listings

Refundable during first 24 hours if there are no bids.

Auctions Additional Categories

Refundable during the first 48 hours if there are no bids.

Domain Backorders

If a Domain Backorder credit has been applied to an auction, then it is non-refundable (if not yet applied to an auction, eligible for a refund within 30 days of the date of the transaction).

Domain Name Registrations/Renewals

1. Standard Terms

New Registration: 7 Days
Auto-Renewal (one-year): 30 Days
Auto-Renewal (multiple-year): 5 Days
Manual Renewal: 5 days

2. Exceptions

.AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days
.COM.AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days
.NET.AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days
.ORG.AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days
.CZ: Manual Renewal – 59 Day
.IT: Auto-Renewal / Manual Renewal – 14 Days
.MX: New Registration – 45 Days  Registration fee frozen during period, no charge. Fee is charged at day 46, No refund. If the domain name is deleted during the Grace Period the fee is unfrozen.
.COM.MX: New Registration – 45 Days Registration fee frozen during period, no charge. Fee is charged at day 46, No refund. If the domain name is deleted during the Grace period the fee is unfrozen.
.PE: Manual Renewal – 29 Days
.COM.PE: Manual Renewal – 29 Days
.NET.PE: Manual Renewal – 29 Days
.NOM.PE: Manual Renewal – 29 Days
.ORG.PE: Manual Renewal – 29 Days
.PH: Manual Renewal – 59 Days
.COM.PH: Manual Renewal – 59 Days
.NET.PH: Manual Renewal – 59 Days
.ORG.PH: Manual Renewal – 59 Days
.SE: Manual Renewal – 69 Days
.SG: Manual Renewal – 29 Days
.SO: Auto-Renewal / Manual Renewal – 4 Days
.COM.SO: Auto-Renewal / Manual Renewal – 4 Days
.NET.SO: Auto-Renewal / Manual Renewal – 4 Days
.ORG.SO: Auto-Renewal / Manual Renewal – 4 Days
.UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days
.CO.UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days
.ME.UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days
.ORG.UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days

3. Pre-Registrations

For gTLD pre-registrations, application fees are non-refundable*.
*For more information on pre-registration refunds with Donuts Inc. family of TLDs, see Donuts’ Pre-Registration Refunds and Auctions Policy

Expert Services

If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Get Started Service

If a Get Started Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Media Group Management IT Services

If IT Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Annual Subscriptions: Non-refundable
Monthly Subscriptions: If one or more request(s) have been completed during the billing period, your monthly subscription is non-refundable.
Hosting Services

If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Purchased Product w/ Free Domain

In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on Media Group Management’s website and is not subject to any promotion, discount, or other reduction in price).

Services

Website Services:

Build Fee: 50% cancellation fee when in progress, 75% cancellation fee once site design landing page is delivered for review. Non-refundable once first revision is completed or after 30 days of the date of the transaction. Once performance has begun, web service design is considered completed 60 days from the date of the transaction and will not be eligible for a refund thereafter.

Hosting: Eligible for a refund as defined in the “Standard Refund Terms” stated above.

Logo Design: 50% cancellation fee when in progress, non-refundable once artwork delivered or within 30 days of the date of the transaction.

Website Makeover Services: 50% cancellation fee when in progress, 80% cancellation fee when site design is delivered for review, non-refundable once complete.

Website Care and Marketing Services: If you purchase Website Care or Marketing Services and the plan has been used during the billing period, your subscription is non-refundable.

Marketing Services Premium: Marketing Services that are included in a bundle with Website Design Services will be closed and ineligible for a refund after 6 weeks of no customer contact.

Usage of Website Care and Marketing Services is either defined by Media Group Management completing 1 or more requests or, in the event plan is bundled with a Website Design Service, the site design is delivered.

If no usage of the Website Care or Marketing Services plan has occurred, you are eligible for a refund as defined in the “Standard Refund Terms” stated above.

SEO Services

SEO Services is a 12-month commitment; in order to receive best results, you are expected use the Services for the entire 12-month term.

For all SEO Services plans, you can cancel within 24 hours of the date of the transaction and receive a full refund for any remaining months in your committed term, to your original payment method. No refund will be issues for the prior months.

If you purchase a monthly plan and cancel more than 48 hours after the date of the transaction, you agree to pay for that current month of SEO Services, but Media Group Management will not bill you for any future months. However, you will not be refunded the cost of the current or past months.

If you purchase a semiannual or annual plan and cancel more than 48 hours after the date of the transaction, you agree to pay for the current month of SEO Services and Media Group Management will issue a 50% prorated refund to your original payment method for any remaining unused months.

Social Media Management

You can cancel Social Media Management at any time and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel Social Media Management and request a refund within 24 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 24 hours, however, you are responsible for paying for that month, but will not be billed for future months.

Trustee Fees

Trustee fees are refundable if the domain was not successfully registered. Trustee fees, however, are non-refundable upon renewal.

Website Security

Refunds are only available within 30 days of purchase and will only be issued in cases where a manual malware removal was not completed.

Premium Support

Refunds may be granted if the plan is cancelled prior to the end of the billing cycle and none of the credits have been used. If a Service has already been performed during the month, then that month is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction). Future unused months of the services may also be refunded if the plan is cancelled and a pre-payment was made.

Products Not Eligible for Refunds
Appraisals (Express and Certified Appraisals are non-refundable if the customer already applied the credit).
Auctions Memberships
Cloud Servers
Configuration Add-Ons
Discount Domain Club (if used for purchase)
Domain: Auctions, Buy Service (you may request a refund ONLY IF you have not submitted a bid on the domain the service was purchased for), Consolidation or Monitoring
Hosting Connection paid Apps (not refundable once set up)
Merchant Accounts
Office Max Bundles
Premium Domain Names
Redemption Fees
Transfers (if successful)
All Registrations or Renewals in the following TLD’s are fully non-refundable:
.AI .NU
.AM .NZ
.AT .CO.NZ
.BE .NET.NZ
.CH .ORG.NZ
.CL .PL
.DE .BIZ.PL
.DK .COM.PL
.ES .INFO.PL
.COM.ES .NET.PL
.NOM.ES .ORG.PL
.ORG.ES .RU
.EU .COM.RU
.FM .NET.RU
.FR .ORG.RU
.GG .TC
.GS .TK
.CO.JP .VE
.JP .CO.VE
.KR .COM.VE
.CO.KR .INFO.VE
.NE.KR .NET.VE
.RE.KR .ORG.VE
.MS .WEB.VE
.NL .VG
.NO .CO.ZA

If you have questions or comments, please contact us at: help@mediagroupmgmt.com

Media Group Management
Attention: Legal Department; Terms of Use Inquiry
P.O. Box 129856
Cleveland, OH 44001

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